Dear customer if there is any issue or question with your order please email:firstname.lastname@example.org or call 888 234-2595 during our normal business hours, Monday through Friday 9am to 5pm pacific standard time.
If you are missing an item or the product is damaged, you must notify us within 3 days of receipt of shipment. once we verify the legitimacy of the claim, we will send the missing item or replacement product free of any shipping costs to you. All orders are photographed and logged daily by shipping personnel prior to shipping to avoid any fraudulent claims.
Each case is handled individually, we strive to get it right at every opportunity and are careful to treat each purchase and customer with respect.
You may return unopened items within 14 days of delivery for full product refund or exchange If the free promotional items are also returned. All items must be returned at customer expense unopened and undamaged for a refund or credit to be issued.
You must contact us prior to returning any merchandise for approval at 888 234-2595 during our normal business hours, Monday through Friday 9am to 5pm pacific standard time.
Items that have been opened or used are not eligible for return or refund.
Any issues regarding missing or damaged items must be reported within 72 hours of delivery for it to be actionable.
Store credit/refunds for the returned item(s) will be issued for unopened and undamaged merchandise within 5-7 business days of our receipt of the returned package. Refunds will only be issued to the card used. Credit will not be issued for opened or damaged merchandise.
Damaged or open merchandise that is sent back without a proper return authorization will be discarded and no credit will be issued. Any and all shipping cost are non-refundable.
Any items lost or damaged during return shipping process are non-refundable. When shipping return item(s) the package must have delivery confirmation, or we cannot guarantee that your items will be credited. All items are subject to a 15% restocking fee.